FAQs
Below FAQ are some common concerns from our customers. If you have other questions, please just send it to sales@ark-air.com
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Pre-Sales Questions
You can pay via PayPal, or via a credit/ debit card on our secure payment system (Hosted with stripe).
UK packages can take from 1-2 days.
Most EU parcels will take 1-3 days.
US parcels will take 1-3 days.
Rest of the world packages can take between 2-6 days depending on the country.
Most EU parcels will take 1-3 days.
US parcels will take 1-3 days.
Rest of the world packages can take between 2-6 days depending on the country.
We ship worldwide, excluding a few countries that have strict import rules.
We offer free shipping on orders to the UK.
A flat rate applies to order countries (See below)
EU - £10
US - £15
Rest of World - £25
A flat rate applies to order countries (See below)
EU - £10
US - £15
Rest of World - £25
Yes. You have 14 days from the receipt of you goods to return your items. The customer is responsible for the cost of the return. Postage refunds are only given for faulty/ wrongly received items.
Usually no. Items are exclusive to the particular season and may never return. Colours, camos and styles can return, so keep an eye out for developments.
Please use the contact form or email sales@ark-air.com and we will get back to you asap.
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